This HP service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows, as well as between several coverage periods to address your specific service needs. – Remote problem diagnosis and support – Onsite hardware support – Materials included – Service-level options with different coverage windows and response times – Help improve system uptime. Convenient onsite support. Reliable response times.