Privacy Policy
This privacy policy sets out how UK Calls Limited uses and protects any information that you give UK Calls Limited when you use this website.
UK Calls Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
UK Calls Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@callsuk.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to UK Calls Limited, International House, 6, South Molton St, London W1K 5QF.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
MOBILE APPLICATION PRIVACY POLICY
1. INTRODUCTION
This privacy policy (“Policy”) applies to the mobile application (“App”) developed and operated by UK Calls Limited. By using the App, you agree to the terms of this Policy. If you do not agree with this Policy, please do not use the App.
2. INFORMATION WE COLLECT
We collect two types of information: Personally Identifiable Information (“PII”) and Non-Personally Identifiable Information (“Non-PII”).
PII may include, but is not limited to, your name, email address, phone number, and location. Non-PII may include, but is not limited to, your device type, OS, language preferences, and the time and date of your use of the App. We may collect images as part of the functionality of our app. These images are solely used for display in the app contact list only. It is important to note that we do not share these collected images with any third parties. Your privacy and the security of your personal data, including images, are of utmost importance to us.
3. HOW WE COLLECT INFORMATION
We may collect information in the following ways:
• When you voluntarily provide it to us, for example, when you create an account, update your profile, or use certain features of the App.
• Through automated tracking technologies like cookies, which collect information about your usage patterns.
• When you provide permissions to the App, such as access to your location or contacts.
4. HOW WE USE YOUR INFORMATION
We may use your information for the following purposes:
• To provide, maintain, and improve the App.
• To respond to your comments, questions, and requests and provide customer service.
• To communicate with you about the App, including updates, security alerts, and administrative messages.
5. HOW WE SHARE YOUR INFORMATION
We do not sell your PII to third parties. We may share your information under the following circumstances:
• With third-party vendors, consultants, and other service providers who work on our behalf and need access to your information to carry out their work.
• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process.
• If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of UK Calls Limited or others.
6. DATA SECURITY
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or mobile transmission is entirely secure, and we cannot guarantee absolute security.
7. INTERNATIONAL DATA TRANSFERS
UK Calls Limited is based in United Kingdom, and the information we collect is governed by Laws of United Kingdom. By accessing or using our services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to United Kingdom and other countries, where you may not have the same rights as you do under local law.
8. CHILDREN’S PRIVACY
Our App is not intended for use by children under the age of 13. If we learn that we have collected the personal information of a child under 13 without verifiable parental consent, we will take steps to delete the information as soon as possible.
9. CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy at any time. If we make changes, we will notify you by revising the date at the top of this Policy and, in some cases, we may provide you with additional notice.