Hosted Call Center
Combining the best of traditional call center capabilities with the latest unified communications tools
Flexibility to support remote workers
With tools that support on-premises and remote call center agents, you can easily accommodate for location changes and hybrid work environments. This gives your organisation limitless work opportunities.
Improve customer experiences
By seamlessly integrating customer service tools with unified communications capabilities, agents can work more efficiently and provide better customer support.
Enhance agent productivity
With analytics embedded in the Hosted Call Center dashboard, your organisation can better understand the various types of customer interactions and frequency in order to make better business decisions.
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Built for your needs
Call center design
Work with a design engineer to configure your system with options such as single or multiple phone numbers or queues with call flow routing options. You can create custom call flows to align with business and reporting requirements, so the right call gets to the right agent quickly and efficiently to minimize queue times.