– Remote problem diagnosis and support;
– Onsite hardware support;
– Materials included;
– Service-level options with different coverage windows and response times;
– Work to completion;
– Escalation management;
– Access to electronic support information and services;
– Electronic remote monitoring and support, standard configuration (for eligible products only).

– Remote problem diagnosis and support;
– Onsite hardware support;
– Materials;
– Coverage window;
– Onsite response time for hardware support;
– Work to completion;
– Escalation management;
– Access to electronic support information and services;
– Electronic remote monitoring and support, standard configuration.