Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today. Corrective maintenance As part of our Preventative Maintenance Service, APC will proactively schedule maintenance visits for issues discovered during our Escalation and Corrective Actions process. Logistics coordination APC will coordinate the logistics of your installation, from hardware delivery to scheduling installation technicians, ensuring a smooth installation process from start to finish. System cleaning Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware. On site troubleshooting While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. Functional verification During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start. Comprehensive escalation and corrective actions process In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. Proactive monitoring By utilizing customer-specific and global trending techniques, remote monitoring professionals can proactively identify and anticipate physical infrastructure threats before they occur. Free firmware upgrades Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades. Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project. Experienced APC Certified Field Service Engineer Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today. Comprehensive escalation and corrective actions process In order to resolve outages as quickly as possible and to keep such errors from recurring, APC follows a rigorous escalation process that includes in depth root cause discovery and corrective actions practices. On site troubleshooting While on site, our APC Certified Field Service Engineers, backed by years of industry experience, will diagnose any errors directly, ensuring accuracy of any corrective actions taken. Labor and travel expenses included Travel and labor expenses are included in most service contracts. Please see the statement of work for the service specifics. Parts included Replacement parts & components are included with some service contracts. Please see the statement of work for service specifics. Written summary report APC project managers will provide you with written reports to keep you informed of the progress of your project.