Provides 24×7 telephone technical support and software updates available during the term of the contract for all license keys covered by a software support contract. Service warranty certificate Customers receive assistance from the Service Entitlements team to ensure their product is properly recorded. An e-mail Service Entitlement Certificate provides a detailed record of the service registration, along with the service expiration date. 7×24 telephone technical support Our experienced technical support engineers are available to answer your questions, giving you peace of mind knowing the help you require is available at any given time. Software upgrades Software support contracts entitle customers to all software upgrades and updates, ensuring access to new features and product enhancements. Availability Inventory management Shows device data within the physical layout for instant access to device details and asset attributes, and overview of data center operations. Alarms within physical layout Provides real-time device failures within floor layout and rack front view for live status of data center operations. Enterprise platform High availability with failover redundancy through a clustered setup and load balancing, ensuring a mission critical system with no single point of failure. Live dashboard Gain transparency to data center key performance indicators through easily configured web dashboards, displaying customizable management-level information. PUE/DCiE calculator Provides Power Usage Effectiveness (PUE) or Data Center infrastructure Efficiency (DCiE) value for information on daily utilization of energy. Mobile data center operations Integrates with StruxureWare Data Center Operation: Mobile for access to the StruxureWare Data Center Operation application on the go via the Motorola MC75 handheld PDA. Guided network management An overview of the data center network paths and their interconnections, provided through guided input for reduction of human error. Blade server support Mirror the exact data center setup, by modeling blades within their blade enclosures. Inventory report Includes structured information on all rack-mount devices, organized by device type, age, manufacturer and properties for quick overview of all current devices within a data center.