HP Hardware Support Offsite Return Services offer highquality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP-designated repair centre. The service includes offsite repair or replacement; materials and parts; labour; and the cost of the return shipment. HP offers service levels with different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.