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Data Privacy Statement

Welcome to Calls UK Ltd, where we value the privacy and security of our customers’ data.

As a customer of Calls UK Ltd, we want to ensure you are aware of the personal data we may collect and how we protect it. Rest assured, your privacy is of utmost importance to us.

The personal data we hold about you includes:

  • A copy of your contract, which contains essential information such as your business name, address, director’s name(s), signatures, and service charges.
  • Contact information, including personal and emergency contact details if relevant to the contract.
  • Data information necessary for providing our services.
  • Contact names and email addresses of key individuals within your organisation.
  • Details required for invoicing purposes.
  • Details required for payment if you provide goods and services to Calls UK Ltd.
  • Emails you send to us for communication purposes.

We take the security of your personal data seriously. Online data is stored in a secure system with password protection, ensuring that only authorized personnel can access it. Invoicing and payment details are stored within our patient portal, which has a separate login and password known only to the Managing Director and Administrator.

If you wish to review or make any amendments to the personal data we hold about you, please don’t hesitate to contact us at We’ll be happy to assist you with any requests.

Your personal data is used solely for the following purposes:

  • Keeping in touch with you, such as notifying you of any changes to your contract or charges.
  • Generating monthly invoices for service charges, telephone charges, and other related fees.
  • Facilitating BACS payments for goods or services that Calls UK Ltd. has received from you.

Please note that under data protection legislation, the “performance of a contract” provides a lawful basis for us to retain the aforementioned data.

We want you to feel confident and informed about how we handle your personal data. If you have any further questions or concerns regarding data protection, please reach out to us. Our team is here to provide you with the necessary support and guidance.

Thank you for choosing Calls UK Ltd as your trusted partner. We appreciate the opportunity to serve you while prioritizing the security and privacy of your personal information.