The number is the starting point
An incoming number can lead to a greeting, a team, a menu or another agreed destination.
Business VoIP explained
What does internet calling change for your business?
VoIP carries voice over an internet connection. Your business numbers, extensions and call routes are configured as a system rather than being tied to a traditional phone line.
The device is a choice
Compatible desk phones and other supported devices let people use their extensions.
The connection matters
Power and internet availability affect the service. Plan continuity and a working alternative for emergency contact.
What to work through
Step 1
Understand the route
Separate the business number from the people and devices that answer it.
Step 2
Check the premises
Review connectivity, cabling and handset power.
Step 3
Try a design
Use the simulator to see how hours and teams change the caller journey.
Questions you might have
Is VoIP the same as a mobile phone call?
Both can be used for business conversations, but a hosted phone system adds managed numbers and shared routing. The underlying connectivity and emergency arrangements differ by service.
Does it work without electricity?
Internet-based phones and networking equipment need power. Plan suitable continuity and a separate working way to contact emergency services.
Put it into a design.
Add your teams, try the caller journey and download an itemised estimate from the builder.
Build your system