Conversation intelligence

Spend less time piecing together what was said.

The product plans include transcription, call summaries and message handling. Explore the intended uses, with a person still responsible for checking the result.

Review a conversation

Planned transcripts and summaries would help teams find the detail they need. Recording notices, access and retention must be agreed first.

Make messages easier to follow up

Voicemail transcription and missed-call text-back are planned features. Sending rules and message content need a separate setup.

Give an automated receptionist limits

Define the questions it can handle and how a caller reaches a person. The current simulator follows fixed routes; it is not an AI receptionist.

What to work through

Step 1

Choose the purpose

Decide what the feature should help with and what it must not do.

Step 2

Set the controls

Agree notices, access, retention and the handover to a person.

Step 3

Review the output

Test the feature before use and decide who checks mistakes or uncertain results.