Bespoke systems
A phone system for the way you really work.
A shared reception, several branches or a specialist team can make routing more involved. Put the whole journey on a page and work through it together.
Get the important details right
What this means for your business.
Start with the awkward cases
Which calls get transferred twice? Who answers at lunch? Write down the exceptions as well as the usual working day.
Keep the choices visible
A call-flow diagram shows each menu, team and fallback. Change one connection and try the route again.
Leave a useful handover
Export the design and its system manual so the next person can see what was agreed.
A practical way forward
See how this works for your team.
Keep the choices, responsibilities and outstanding questions together. That makes the next conversation more useful.
Build your system →- 01
List the requirements
Include sites, roles, numbers and any software that needs to be involved.
- 02
Build the routes
Use a starting design, then change the branches that need special treatment.
- 03
Review the exceptions
Try busy teams, missed answers, closures and an unavailable site.
Before you take the next step
Your questions, answered.
Need to check a specific requirement? Call 0330 0883 750.
Can we connect our existing software?
Start with the integrations catalogue. The preview describes the planned connections and lets you see the customer journey; a live connector needs its own agreed scope.
Can the team review my design?
Yes. Use Share design for a URL containing your example configuration, or export the design JSON. Use fictional information in public shared designs.